Sales Office Manager

Thwaites; Bristol; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A hospitality company in Bristol is seeking an experienced Sales Office Manager who can motivate a team to meet business targets. Responsibilities include managing the booking process across various services, overseeing team performance, and ensuring KPIs are met. The ideal candidate will possess strong leadership skills and attention to detail. This role offers competitive salary, flexible wage access, generous annual leave, and enhanced maternity/paternity pay, fostering a supportive work environment.

Benefits

Competitive salary

Access to up to 40% of wages weekly

28 days annual leave, increasing to 33

Health cash plan

Generous employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Qualifications

• Experience in managing and developing a team to achieve KPIs.
• Ability to manage day-to-day enquiries and bookings effectively.
• Strong leadership and influencing skills are essential.

Responsibilities

• Manage the booking process across various service areas.
• Oversee the team and ensure KPIs are met.
• Handle business issues as the point of contact.

Skills

Leadership skills

Team motivation

Attention to detail

Performance monitoring

Customer service orientation

Job description

Forward thinking Sales Office Manager wanted with a passion for people and head for business

We are looking for an experienced Sales Office Manager with a drive to motivate a team that can deliver challenging targets for enquiries, conversion, confirmed business and repeat business.

Your day to day

• Manage the booking process and the cycle of enquiries within bedrooms, meetings, events & weddings, restaurant, spa and spa treatments
• Overseeing the control of rotas
• Managing and developing the team
• Being the point of call for any business issues
• Monitoring performance levels and giving direction to ensure KPIs are met

Who are we looking for?

As the Sales Office Manager you will have the skills to manage and motivate a team of people to achieve their individual and collective KPIs.

For this role you will be working to a high level of detail, making vital business decisions, managing the day to day enquiries/booking process and aftercare. A right first-time approach is essential.

Being able to develop a team is key, you will be expected to monitor and report on KPIs that will ultimately drive the Hotel’s sales strategy.

You will have strong leadership and influencing skills and enjoy working in a competitive and customer-led environment.

In return, we are offering a rewarding role with scope for career progression along with

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment