Wedding & Events Executive

New Forest Hotels Plc; Ringwood; On-site; GBP 28,000; Full time

Job summary

A leading hospitality company is seeking a Wedding and Events Executive based in Ringwood. This full-time role includes handling client enquiries, providing quotes, and developing new business relations. The ideal candidate will demonstrate integrity, have strong customer service skills, and be a proactive team player. A GCSE in Math's and English is required, along with proficiency in Microsoft Office. Benefits include 28 days holiday, career development, and a competitive salary of £27,270 plus commission.

Benefits

28 days holiday per year

Career development opportunities

Free staff parking

Wellbeing EAP

Discounts at local attractions

Competitive commission scheme

Qualifications

• Excellent verbal communication and telephone manner.
• Organized and able to work independently.
• Sales experience is preferred.

Responsibilities

• Handle enquiries through emails and phone calls.
• Provide detailed quotes and invoices.
• Manage new client relationships and follow up.
• Attend exhibitions and network for business development.

Skills

Customer experience focus

Telephone skills

Problem-solving

Team collaboration

Microsoft Office proficiency

Education

GCSE (or equivalent) in Math's and English

Job description

Overview

We currently have an exciting opportunity for a Wedding and Events Executive to join our team based at our Burley Manor, Ringwood. Joining us on a full time, permanent basis you will receive a competitive salary of £27,270.00 per annum plus commission.

A typical working week for our Wedding and Events Sales Executive will be spread over 5 days, 40 hours a week. While it is a flexible working week it will include weekend working as standard: Tuesday to Saturday or Wednesday to Sunday.

Benefits of joining us as our Wedding and Events Executive:

• 28 days holiday per year, plus a duvet day on your birthday
• Fantastic career development and training opportunities
• Free staff parking
• Hospitality Action Wellbeing EAP
• Discounts to local attractions and across our Collection.
• Competitive commission scheme

Responsibilities

Responsibilities as our ideal Wedding and Events Executive will include:

• Handling inbound and outbound emails and phone enquiries to take enquiries through to final details.
• Liaising with prospective clients, providing detailed quotes and invoices as required.
• Assist account management upfront with guidance, upselling and operational planning considerations.
• Take ownership for new relationships and the development and securement of new business.
• Meet and greet prospective clients and action from initial show round, confirmation and detailed transfer to account management following signed contracts.
• Manage all customer contact; follow up enquiries with proposals leading to contract creation and accounting.
• Attending, presenting and networking at exhibitions, events and internal meetings to perform duties and aid business development.
• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships, utilising our strong company values.
• Ensure all current bookings and appointments are handed over to the relevant departments within an appropriate timeframe.

What we’re looking for

Person Specification:

- Can demonstrate the highest levels of honesty and integrity at all times
- Constantly encouraging, supporting and helping your colleagues to be the best they can be
- Committed to outstanding customer experience
- Be an ambassador for NFH in everything you do ensuring a positive environment is upheld
- Be courteous and polite to both customers and colleagues
- Show your loyalty to the NFH brand by promoting the business as a great place to work as well as to stay.

Qualifications & Experience:

- Minimum GCSE (or equivalent qualification), grade ‘C’ or above in Math’s and English
- Extensive knowledge and understanding of Microsoft Excel, Word and Outlook
- Good, confident telephone manner
- A willing team player with a flexible working attitude
- Practical and confident approach to problems solving
- Organised and happy to work on own initiative.

- Sales experience is preferred

Are you the one?

Do you have the skills and experience and want to join a community who take conscious actions, with natural spirit and are story tellers, creating enriching experiences for our guests? Then click apply today! We’d love to hear from you.

Our venues are remote in location so your own transport is essential.

Due to the high volume of applicants that we receive, we are not able to get back to every candidate. Therefore, if you have not heard from us within 2 weeks of submitting your application, please assume you have been unsuccessful on this occasion.