Team Leader: Elevate Sales & Customer Experience

The Body Shop; Greater London; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading ethical beauty brand in Greater London is seeking a Team Leader to support store management and enhance the customer experience. The successful candidate will drive sales, coach staff, and maintain store operations while ensuring adherence to company values and procedures. Ideal candidates will have a passion for beauty, strong customer service experience, and excellent communication skills. This role demands flexibility and the ability to manage time effectively.

Qualifications

• Experience working in customer service is essential.
• Demonstrated passion for the beauty industry.
• Ability to communicate and listen effectively.

Responsibilities

• Support store management in driving sales and profit.
• Coach Customer Consultants to achieve service standards.
• Monitor and manage store operations and changes.

Skills

Customer service experience

Passion for beauty and retail

Effective communication

Strong interpersonal skills

Ability to multitask

Job description

A leading ethical beauty brand in Greater London is seeking a Team Leader to support store management and enhance the customer experience. The successful candidate will drive sales, coach staff, and maintain store operations while ensuring adherence to company values and procedures. Ideal candidates will have a passion for beauty, strong customer service experience, and excellent communication skills. This role demands flexibility and the ability to manage time effectively.