Beauty Store Team Leader: Elevate Customer Experience

The Body Shop; Chester; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading ethical beauty brand in Chester is seeking a Team Leader to support the store management team in driving sales and profit through coaching and supervision. The ideal candidate will have a passion for customer service in the retail industry, strong interpersonal skills, and the ability to manage multiple tasks efficiently. In this role, you will enhance the customer experience, perform store operational standards, and assist in recruiting the right team. A flexible approach and a positive mindset are essential for this position.

Qualifications

• Experience working in customer service, genuine passion for beauty and retail.
• Ability to communicate effectively and demonstrate operational skills.
• Strong interpersonal skills to build rapport with customers and provide solutions.
• Positive mindset with willingness to develop.
• Ability to multitask and manage time.

Responsibilities

• Support store management team in driving sales and profit.
• Coach Customer Consultants to achieve exceptional service standards.
• Monitor and manage sales trends and assist with store operations.
• Perform opening and closing procedures for the store.
• Assist in recruiting the right team.

Skills

Customer service

Interpersonal skills

Operational skills

Multitasking

Job description

A leading ethical beauty brand in Chester is seeking a Team Leader to support the store management team in driving sales and profit through coaching and supervision. The ideal candidate will have a passion for customer service in the retail industry, strong interpersonal skills, and the ability to manage multiple tasks efficiently. In this role, you will enhance the customer experience, perform store operational standards, and assist in recruiting the right team. A flexible approach and a positive mindset are essential for this position.