Womenswear Team Lead: Elevate Customer Experience

Burberry; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A luxury fashion retailer in London seeks a Team Manager to support the Store Manager and drive sales performance. Responsibilities include leading sales associates, coaching for customer service excellence, and managing customer flow. Candidates should have retail supervisory experience and a solid understanding of customer service operations. This role plays a crucial part in achieving sales goals while enhancing the overall customer experience at the store. The position offers an opportunity for professional growth in a dynamic retail environment.

Qualifications

• Experience in retail sales with supervisory responsibilities.
• Excellent customer service skills for addressing complaints and returns.
• Ability to train and coach team members effectively.

Responsibilities

• Lead sales associates to improve selling skills.
• Drive sales for assigned category with Store Manager's guidance.
• Manage customer flow for optimal service.

Skills

Advanced knowledge of POS system

Ability to handle complex customer service issues

Fluent dialogue with clients and staff

Use of Apple mobile devices and digital tools

1-2 years supervisory or management experience

Job description

A luxury fashion retailer in London seeks a Team Manager to support the Store Manager and drive sales performance. Responsibilities include leading sales associates, coaching for customer service excellence, and managing customer flow. Candidates should have retail supervisory experience and a solid understanding of customer service operations. This role plays a crucial part in achieving sales goals while enhancing the overall customer experience at the store. The position offers an opportunity for professional growth in a dynamic retail environment.