Resident Experience Liaison & Community Advocate

Mears Group; Greater London; On-site; GBP 26,000 - GBP 32,000; Full time

Job summary

A leading UK service provider is seeking a Customer Liaison Officer to join their team in London. This role involves providing front-line support and managing customer-related tasks while working closely with the local community. The ideal candidate will possess strong customer service skills and have experience in resolving complaints. Benefits include 25 days of annual leave and a generous perks package including a company van and fuel card. Join us to make a difference in the community.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff discounts through Mears Rewards

Company van and fuel card

Qualifications

• Experience in community engagement and promoting social value.
• Ability to manage sensitive conversations with empathy.
• Understanding of housing legislation and local authority procedures.

Responsibilities

• Deliver a front-line professional service to all customers.
• Support the Group Customer Success Manager with operational needs.
• Organise and facilitate resident engagement events.

Skills

Customer service skills

Complaint handling

Clear communication

IT literacy

Problem-solving

Job description

A leading UK service provider is seeking a Customer Liaison Officer to join their team in London. This role involves providing front-line support and managing customer-related tasks while working closely with the local community. The ideal candidate will possess strong customer service skills and have experience in resolving complaints. Benefits include 25 days of annual leave and a generous perks package including a company van and fuel card. Join us to make a difference in the community.