Resident Liaison Officer

Bell Building Projects Ltd; Plymouth; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A construction company in the UK is seeking a Residents Liaison Officer based in Plymouth. The successful candidate will prepare communication for residents, liaise during projects, and manage feedback and complaints. Exceptional communication skills and a background in customer care are essential. This role offers a competitive salary, strong benefits, and professional development opportunities. Join a team committed to excellence and inclusivity.

Benefits

Competitive salary

Generous pension scheme

Income protection

Death in service benefits

Discretionary performance-based bonuses

32 days of holiday

Support for professional development

Qualifications

• Proven track record in customer care or a customer‑focused environment.
• Exceptional communication and organizational skills.
• Ability to work independently as well as being a team player.
• Conversant with software packages such as Microsoft Excel, Word, Outlook and notable CRM systems.

Responsibilities

• Preparation and circulation of regular rollout programmes to residents.
• Liaising with building residents and the property manager during works.
• Logging all complaints, feedback and interactions within a recognized system.
• Preparation of a monthly report on resident interaction.

Skills

Customer care background

Exceptional communication skills

Organizational skills

Ability to work independently

Proficient in Microsoft Office suite

Fluent English speaker

Job description

About Us

Bell Building Projects (BBP) is a well‑established construction company with decades of experience delivering high‑quality projects across the UK. We’re proud of our strong pipeline of work, which gives our teams long‑term job security and the opportunity to grow with the business.

The Role

We are seeking a Residents Liaison Officer to join our team. The position is permanent, based on site in Plymouth. While the core activities will be during normal working hours, there may be a requirement for out‑of‑hours liaison and communication as required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site.

Key Responsibilities

• Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline, especially when the location of our works directly impacts their flat location.
• Liaising with the building residents and the property manager throughout the duration of our works on site.
• First point of contact for building residents for any information required, requests, feedback or complaints. These contacts will be both verbal and written and will require formal logging, information gathering and ultimate resolution.
• Arrangement of intermittent public events, such as resident’s coffee mornings and similar meet‑and‑greet sessions, both pre‑arranged and ad‑hoc.
• Logging all complaints, feedback and interactions within a recognised system together with any associated resolutions and records.
• Preparation of a monthly report on resident interaction, to be incorporated within our overall monthly progress report to the client.
• Preparation of minutes of meetings with subsequent distribution to affected parties and archiving within the project server.
• Monitoring and resolution of resident complaints.
• Working closely with our Site Project Manager to ensure a proper communication bridge.

Who We’re Looking For

• A proven track record in customer care or a customer‑focused environment.
• Exceptional communication and organisational skills.
• Ability to work independently as well as being a team player.
• High professional standards aligned with honesty and integrity.
• Conversant with software packages such as Microsoft Excel, Word, Outlook and notable CRM systems.
• Ability to work to required timelines and effectively manage and prioritise a busy workload.
• Articulate, polite and a coherent fluent English speaker.
• Patient, sincere and understanding.

Why Join BBP?

Join a company with 40 years of industry excellence and a strong future pipeline. We offer a competitive salary, a generous pension scheme, income protection, and death in service benefits. Enjoy annual salary reviews, discretionary performance‑based bonuses, and 32 days of holiday with a flexible bank holiday scheme. We actively support professional development and training, and business mileage is reimbursed. Our offices are fully accessible, ensuring an inclusive workplace for all.

Diversity & Inclusion

Bell Building Projects is committed to promoting a diverse and inclusive workforce. We believe in providing equal opportunities for all individuals, regardless of age, disability, gender, race, religion, sexual orientation, gender identity, marital status, pregnancy, or any other characteristic protected by law.

We are dedicated to ensuring that our recruitment, hiring, training, and promotion practices are free from bias, offering fair access to all qualified candidates. Selection decisions are based on skills, qualifications, and experience, and we encourage applicants from all backgrounds to apply. Bell Building Projects values diversity and is proud to be an equal‑opportunity employer.

How to Apply

Applications are open to eligible UK residents. If you are ready to take the next step in your career and play a crucial role in our continued success, we want to hear from you!

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