After-Sales Support Specialist – First-Time Resolution

Milwaukeetool; Marlow; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading power tools company in Marlow is seeking an After Sales Support Executive to offer premier customer support across its brands. You will respond to technical inquiries, ensuring effective solutions that drive customer satisfaction. Candidates should have proven customer service experience and the ability to manage multiple inquiries efficiently. This role includes a work from home option and offers a comprehensive benefits package including private medical insurance and gym allowances.

Benefits

Free on-site parking

Work from home option

25 days holiday + bank holidays

Private Medical & Dental Insurance

Annual Gym Allowance

Employee Assistance Programme

Qualifications

• At least 1 year experience in customer service or sales support.
• Ability to identify issues and provide solutions.
• Efficiently manage time for multiple inquiries.

Responsibilities

• Provide front line technical support to customers.
• Develop relationships with Service Centre agents and key stakeholders.
• Ensure first time resolution for customer inquiries.

Skills

Customer service experience

Problem identification and resolution

Time management

Verbal and written communication

CRM system proficiency

Microsoft Office skills

Job description

A leading power tools company in Marlow is seeking an After Sales Support Executive to offer premier customer support across its brands. You will respond to technical inquiries, ensuring effective solutions that drive customer satisfaction. Candidates should have proven customer service experience and the ability to manage multiple inquiries efficiently. This role includes a work from home option and offers a comprehensive benefits package including private medical insurance and gym allowances.