After Sales Support Specialist - Remote Option

Ryobi Limited; Marlow; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading power tools company in Marlow is seeking an After Sales Support Executive to provide frontline technical support to customers. The successful candidate will handle customer inquiries, develop professional relationships, and work towards first-time resolutions. Key responsibilities include authorizing product collections and identifying cost-effective opportunities. This role offers comprehensive benefits, including a work-from-home option after training completion, 25 days of holiday, and private medical insurance.

Benefits

Free on-site parking

Private Medical & Dental Insurance

Annual Gym Allowance

Employee Assistance Programme

Qualifications

• At least 1 year experience in customer service or sales support roles.
• Ability to quickly identify issues and provide effective solutions.
• Strong data entry and typing skills.

Responsibilities

• Offer best-in-class customer support for inquiries.
• Develop relationships with service centre agents and stakeholders.
• Authorize product collections and arrange repairs under guarantee.

Skills

Customer service experience

Communication skills

CRM system proficiency

Microsoft Office proficiency

Analytical skills

Job description

A leading power tools company in Marlow is seeking an After Sales Support Executive to provide frontline technical support to customers. The successful candidate will handle customer inquiries, develop professional relationships, and work towards first-time resolutions. Key responsibilities include authorizing product collections and identifying cost-effective opportunities. This role offers comprehensive benefits, including a work-from-home option after training completion, 25 days of holiday, and private medical insurance.