B2C Customer Support Agent - Hybrid/WFH after 3 months

Milwaukeetool; Marlow; On-site; GBP 23,000 - GBP 28,000; Full time

Job summary

A leading tool manufacturer is seeking a Customer Services Agent to join their team in Marlow, UK. This role involves direct interaction with customers, managing orders, handling inquiries, and addressing complaints. The ideal candidate will possess previous customer service experience, excellent communication skills, and a strong understanding of CRM systems. This position offers competitive benefits including health insurance, gym allowance, and a work-from-home option after the initial period.

Benefits

Free on-site parking

Work from home option

25 days holiday plus bank holidays

Private Medical & Dental Insurance

Group Life Assurance Benefits

Annual Gym Allowance

Discounted products

Eye Sight Tests support

Qualifications

• Previous experience within a Customer Service position is essential.
• Outstanding verbal communication skills and experience with customer complaints.
• Strong MS Office skills and analytical abilities.

Responsibilities

• Deal directly with customers via telephone or electronically.
• Manage direct customer orders and respond to inquiries.
• Handle return requests and customer complaints.

Skills

Customer service experience

Knowledge of CRM systems

Excellent communication skills

Strong data entry skills

Professional and empathic approach

Job description

A leading tool manufacturer is seeking a Customer Services Agent to join their team in Marlow, UK. This role involves direct interaction with customers, managing orders, handling inquiries, and addressing complaints. The ideal candidate will possess previous customer service experience, excellent communication skills, and a strong understanding of CRM systems. This position offers competitive benefits including health insurance, gym allowance, and a work-from-home option after the initial period.