After Sales Support Executive

Ryobi Limited; Marlow; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading power tools company in Marlow is seeking an After Sales Support Executive to provide frontline technical support to customers. The successful candidate will handle customer inquiries, develop professional relationships, and work towards first-time resolutions. Key responsibilities include authorizing product collections and identifying cost-effective opportunities. This role offers comprehensive benefits, including a work-from-home option after training completion, 25 days of holiday, and private medical insurance.

Benefits

Free on-site parking

Private Medical & Dental Insurance

Annual Gym Allowance

Employee Assistance Programme

Qualifications

• At least 1 year experience in customer service or sales support roles.
• Ability to quickly identify issues and provide effective solutions.
• Strong data entry and typing skills.

Responsibilities

• Offer best-in-class customer support for inquiries.
• Develop relationships with service centre agents and stakeholders.
• Authorize product collections and arrange repairs under guarantee.

Skills

Customer service experience

Communication skills

CRM system proficiency

Microsoft Office proficiency

Analytical skills

Job description

After Sales Support Executive page is loaded## After Sales Support Executivelocations: Marlow, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR3565Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.An exciting opportunity has become available to join our Operational Team within After Sales. With an exceptional team to support you, you will have the confidence and resources to provide professional front line technical support to all of our customers across our brands.As an **After Sales Support Executive**, you will be at the forefront of responding directly to customers technical enquiries, offering them the correct information to offer a first time resolution.This is an exciting opportunity to work within our growing team in our new offices in Marlow! We will offer a work from home option (which is to be agreed directly with your line manager upon successful completion of your training).As part of working for TTi, we offer many exciting benefits! It’s our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team.* Free on-site parking at the office* A non-contractual work from home option (ideally on successful completion of first 3 months of employment)* 25 days holiday + bank holidays* Private Medical & Dental Insurance* Group Life Assurance Benefits* Annual Gym Allowance* Discounted Milwaukee, Ryobi and VAX products* Access to our TTi Benefits Hub which includes discounts with many high street retailers* Support towards Eye Sight Tests for DSE use* On-site 3rd party restaurant and coffee shop in our officesAs well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7.**Main Responsibilities:*** Offer a best in class Customer Support function to all our customers, with a drive to seek a first time resolution* Develop and nurture professional relationships with all Service Centre agents, dealers, and key stakeholders* Take ownership for all customer interactions* Authorisation of product collections and arranging repairs under Guarantee* Identify opportunities for the business to be cost-effective and seek out opportunities to drive efficiency, enhancing Operational Excellence* Adapt a flexible approach to help support departmental projects from concept to delivery* Strive to improve knowledge on new products, and own personal development* Willingness to travel to parts of the UK when the need may arise* Occasional business travel to customer sites to undertake regular, RMA inspections with key stakeholders, carrying out thorough assessment of customers warranty returns* Any ad hoc duties as required by your line manager**Skills/Experience Required:*** At least 1 years’ experience proven experience in customer service or sales support roles, demonstrating the ability to handle customer inquiries and resolution* Ability to quickly identify issues and provide effective solutions to customer problems* Efficiently manage time to handle multiple customer inquiries and tasks simultaneously* Excellent verbal and written communication to interact effectively with customers and internal teams* Experience working on CRM systems* Proficient with the Microsoft Office package* Strong data entry, typing and analytical skills* Ability to professionally manage key working relationships across the business* Effective in working within a team environment and collaborating with colleagues* Ability to develop trust and work autonomously in supporting customers#LI-LR1#LI-LD1#TTI-EMEAAt TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!Visit