Online Customer Service Advisor — Drive Award-Winning Support

Northside Graphics Ltd; Belfast; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading ecommerce firm is seeking a Customer Service Advisor for their Digital Team in Belfast. This full-time, permanent position focuses on assisting customers via phone, email, and live chat. Candidates should possess strong communication skills and have at least one year of experience in customer service or sales. The role includes managing enquiries and complaints, and providing support to the sales team. Join a dynamic team to contribute to top-quality service delivery.

Qualifications

• Strong communication and empathy skills.
• 1+ years experience in sales or customer service.
• Ability to manage complex customer queries.

Responsibilities

• Assist customers via phone, email, and live chat.
• Follow up on customer enquiries and complaints promptly.
• Provide support to sales team as needed.

Skills

Strong communication and empathy skills

Ability to manage complex customer queries

Team player

Multitasking

Education

GCSE Maths and English at Grade C or above

Job description

A leading ecommerce firm is seeking a Customer Service Advisor for their Digital Team in Belfast. This full-time, permanent position focuses on assisting customers via phone, email, and live chat. Candidates should possess strong communication skills and have at least one year of experience in customer service or sales. The role includes managing enquiries and complaints, and providing support to the sales team. Join a dynamic team to contribute to top-quality service delivery.