Driver Care Customer Advisor: Service Excellence

Ayvens Group; Bristol; On-site; GBP 24,000 - GBP 30,000; Full time

Job summary

A leading mobility solutions provider based in Bristol is looking for a Customer Service Advisor for their Driver Care team. This full-time role requires managing customer expectations and delivering service excellence. Applicants should possess strong communication skills and problem-solving abilities. The position involves responding to customer queries and proactively improving service delivery. If you are dedicated to customer satisfaction and have a can-do attitude, this position is for you.

Qualifications

• Proven experience in managing customer expectations and service delivery.
• Excellent written and verbal communication skills.
• Understanding of legislative guidelines and problem-solving within a framework.

Responsibilities

• Develop understanding of business channels and processes.
• Provide first line response to incoming customer queries.
• Effectively triage queries and manage customer complaints.

Skills

Customer expectation management

Excellent communication skills

Problem solving

Ability to influence others

Job description

A leading mobility solutions provider based in Bristol is looking for a Customer Service Advisor for their Driver Care team. This full-time role requires managing customer expectations and delivering service excellence. Applicants should possess strong communication skills and problem-solving abilities. The position involves responding to customer queries and proactively improving service delivery. If you are dedicated to customer satisfaction and have a can-do attitude, this position is for you.