Senior Shift Leader - Lead Shifts, Drive Guest Experience

Hickory's Smokehouse; Cardiff; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A popular hospitality chain in Cardiff is seeking a Senior Shift Leader to enhance guest experiences and support the management team. The role involves leading shifts, developing team performance, and ensuring operational excellence. The ideal candidate is a passionate leader ready for the next step in their hospitality career, with opportunities for training and progression. The position offers a competitive package, including tips and various employee benefits.

Benefits

Competitive hourly pay including tips

Excellent training opportunities

Birthday reward meal

Free food during shifts

Paid occasions off

Discount card for employees

Wellbeing support

Work-life balance initiatives

Social and engagement activities

Referral scheme

Qualifications

• Passionate about delivering exceptional guest experiences.
• Experience as Assistant Manager or Team Leader in hospitality.

Responsibilities

• Lead shifts and ensure operational execution.
• Support team development and maintain guest experience standards.
• Act as Manager on Duty when required.

Skills

Leadership

Communication

Coaching

Decision-making

Job description

A popular hospitality chain in Cardiff is seeking a Senior Shift Leader to enhance guest experiences and support the management team. The role involves leading shifts, developing team performance, and ensuring operational excellence. The ideal candidate is a passionate leader ready for the next step in their hospitality career, with opportunities for training and progression. The position offers a competitive package, including tips and various employee benefits.