Shift Manager: Lead Team & Guest Experience

McDonald's; United Kingdom; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A global fast-food chain in the UK is seeking a Shift Manager to oversee daily operations in a multi-million-pound restaurant. In this role, you will manage a team of over 100 employees, ensuring high standards in service and productivity. The ideal candidate will have experience in a leadership position within retail or hospitality and possess strong problem-solving and customer service skills. The role requires flexibility with shift patterns, including weekends and holidays, with a robust benefits package including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Pension scheme enrollment

Meal allowance

Employee discounts

Qualifications

• Experience managing teams in retail or hospitality.
• Ability to lead and motivate a large team.
• Strong customer focus and interpersonal skills.

Responsibilities

• Orient and assist employees to maximize productivity.
• Monitor operations and solve operational problems.
• Drive restaurant performance by building sales.

Skills

Leadership

Customer service skills

Problem-solving

Job description

A global fast-food chain in the UK is seeking a Shift Manager to oversee daily operations in a multi-million-pound restaurant. In this role, you will manage a team of over 100 employees, ensuring high standards in service and productivity. The ideal candidate will have experience in a leadership position within retail or hospitality and possess strong problem-solving and customer service skills. The role requires flexibility with shift patterns, including weekends and holidays, with a robust benefits package including holiday pay and employee discounts.