Level 2 Desktop Support Engineer — Windows & M365

Sharp Brains Limited; Glasgow; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading IT support firm in the UK is seeking a Level 2 Support Specialist. This role involves providing technical support for desktop and laptop issues, managing Active Directory, and ensuring smooth operation of Microsoft 365 services. Candidates should have strong troubleshooting skills and a customer-focused mindset. Experience with ITSM tools and networking basics is essential. Join a dynamic team dedicated to enhancing workplace technology. This position offers growth opportunities and a collaborative environment.

Qualifications

• Strong experience in Level 2 desktop support or similar role.
• Solid knowledge of Windows OS (10/11).
• Experience with Active Directory (users, groups, GPO basics).

Responsibilities

• Provide Level 2 support for desktop, laptop, and peripheral-related issues.
• Handle escalated incidents and service requests from Level 1 support teams.
• Diagnose and resolve complex hardware, software, and OS-related issues.

Skills

Level 2 desktop support

Windows OS (10/11)

Active Directory

Microsoft 365 administration

Networking fundamentals

ITSM tools

Tools

ServiceNow

Jira

Remedy

Job description

A leading IT support firm in the UK is seeking a Level 2 Support Specialist. This role involves providing technical support for desktop and laptop issues, managing Active Directory, and ensuring smooth operation of Microsoft 365 services. Candidates should have strong troubleshooting skills and a customer-focused mindset. Experience with ITSM tools and networking basics is essential. Join a dynamic team dedicated to enhancing workplace technology. This position offers growth opportunities and a collaborative environment.