Global IT Support Engineer (Level 2) – Cloud & Windows

Deswik Mining Consultants Pty Ltd; Greater London; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A global leader in technology solutions seeks a Level 2 Support Engineer for their London office. You will provide advanced support for critical incidents, ensuring seamless operation of Enterprise products. The role requires proficiency in AWS services, troubleshooting, and excellent communication skills. Join a team that values collaboration and innovation, offering a hybrid work model with competitive pay, mentoring, and perks to support your growth and well-being.

Benefits

Flexible hybrid work schedule

Competitive pay

Bonus and mentoring

Growth and well-being support

Qualifications

• 5+ years of experience in a Level 2 support role with a focus on cloud and on-premise environments.
• Experience in troubleshooting application, network, and infrastructure faults.
• Knowledge of AWS services and monitoring tools.

Responsibilities

• Provide advanced Level 2 support for critical incidents.
• Monitor CloudWatch dashboards and respond to critical alarms.
• Manage incident escalation and coordinate contributions from various stakeholders.

Tools

AWS

PowerShell

SQL Server

Job description

A global leader in technology solutions seeks a Level 2 Support Engineer for their London office. You will provide advanced support for critical incidents, ensuring seamless operation of Enterprise products. The role requires proficiency in AWS services, troubleshooting, and excellent communication skills. Join a team that values collaboration and innovation, offering a hybrid work model with competitive pay, mentoring, and perks to support your growth and well-being.