Windows/Mac IT Support Engineer — Remote

SISL Global Pte. Ltd.; Metropolitan Borough of Solihull; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading IT support company in the United Kingdom is seeking a skilled Desktop Support Technician to provide second-level technical support for hardware and software issues. The ideal candidate will have 2-4 years of experience in desktop support, strong knowledge of Windows and Mac operating systems, and relevant certifications such as CompTIA A+ or Network+. This role involves troubleshooting issues, maintaining systems, and contributing to user satisfaction through effective communication and training.

Qualifications

• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Ability to work independently and as part of a team.

Responsibilities

• Provide second-level technical support for desktop/laptop issues.
• Install, configure, and maintain operating systems and applications.
• Train and mentor junior support technicians as needed.

Skills

Troubleshooting Windows and Mac computers

Problem-solving

Communication skills

Interpersonal skills

Technical support

Education

Associate's or bachelor's degree in IT or related field

Relevant certifications (CompTIA A+, Network+, etc.)

Tools

Microsoft Office Suite

Active Directory

Remote desktop tools

Job description

A leading IT support company in the United Kingdom is seeking a skilled Desktop Support Technician to provide second-level technical support for hardware and software issues. The ideal candidate will have 2-4 years of experience in desktop support, strong knowledge of Windows and Mac operating systems, and relevant certifications such as CompTIA A+ or Network+. This role involves troubleshooting issues, maintaining systems, and contributing to user satisfaction through effective communication and training.