L2 Desktop Support Engineer – Remote & Cross-Platform

SISL Global Pte. Ltd.; United Kingdom; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A global technology services provider is seeking an L2 Desktop Support Technician in the United Kingdom. This role involves providing advanced support for hardware and software issues, maintaining optimal system performance, and ensuring user satisfaction. The ideal candidate will have 2-4 years of experience, strong knowledge of Windows and Mac operating systems, and excellent communication skills. The position also requires working on troubleshooting issues, assisting with network connectivity, and training junior technicians.

Qualifications

• 2-4 years of experience in desktop support.
• Strong knowledge of Windows and Mac OS.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Provide second-level technical support for desktop issues.
• Install and maintain operating systems and software.
• Perform root cause analysis and develop solutions.
• Assist with network connectivity issues.
• Train and mentor junior support technicians.

Skills

Technical support and troubleshooting

Windows and Mac operating systems

Excellent problem-solving skills

Communication skills

Team collaboration

Education

Associate's or bachelor's degree in IT or related field

Relevant certifications (CompTIA A+, Network+)

Job description

A global technology services provider is seeking an L2 Desktop Support Technician in the United Kingdom. This role involves providing advanced support for hardware and software issues, maintaining optimal system performance, and ensuring user satisfaction. The ideal candidate will have 2-4 years of experience, strong knowledge of Windows and Mac operating systems, and excellent communication skills. The position also requires working on troubleshooting issues, assisting with network connectivity, and training junior technicians.