Level 2 IT Support Engineer — MSP in Law Firms

Onetechuk; Rugby; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A growing UK-based MSP is seeking a capable Level 2 IT Support Engineer. This role involves handling Level 2 support across multiple client environments, acting as an escalation point for Level 1, and supporting Microsoft 365, Windows, and Citrix DaaS. The ideal candidate will have over 3 years of MSP experience and strong troubleshooting skills. This is an office-based position in Rugby, offering responsibility and the opportunity to grow with the business.

Qualifications

• 3+ years experience in MSP or multi-client IT support.
• Strong troubleshooting skills in Microsoft 365 and Windows.
• Experience with Citrix DaaS and/or RDS environments.

Responsibilities

• Handle Level 2 support across multiple client environments.
• Act as primary escalation point for Level 1.
• Support Microsoft 365, Windows, Citrix DaaS, RDS/Server environments.

Skills

MSP experience

Microsoft 365 troubleshooting

Windows troubleshooting

Citrix DaaS support

Networking

Job description

A growing UK-based MSP is seeking a capable Level 2 IT Support Engineer. This role involves handling Level 2 support across multiple client environments, acting as an escalation point for Level 1, and supporting Microsoft 365, Windows, and Citrix DaaS. The ideal candidate will have over 3 years of MSP experience and strong troubleshooting skills. This is an office-based position in Rugby, offering responsibility and the opportunity to grow with the business.