Senior Desktop Support Engineer - Remote & Onsite

SISL Global Pte. Ltd.; United Kingdom; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A technology solutions company in the United Kingdom is hiring an L2 Desktop Support Technician to provide advanced technical support and troubleshooting for end-users. This role involves diagnosing complex issues, maintaining hardware and software systems, and ensuring optimal user satisfaction. Candidates should have 2-4 years of relevant experience, strong knowledge of Windows and Mac platforms, and excellent problem-solving skills. Various certifications are preferred to enhance candidate qualifications.

Qualifications

• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.

Responsibilities

• Provide second-level technical support for hardware, software, and peripherals.
• Diagnose and resolve advanced technical issues.
• Install, configure, and maintain operating systems and software applications.
• Troubleshoot break/fix issues on Windows and macOS computers.

Skills

Windows operating systems

Mac operating systems

Problem-solving skills

Communication skills

Interpersonal skills

Education

Associate's or bachelor's degree in IT, Computer Science or related field

Tools

Microsoft Office Suite

Active Directory

Remote desktop tools

Job description

A technology solutions company in the United Kingdom is hiring an L2 Desktop Support Technician to provide advanced technical support and troubleshooting for end-users. This role involves diagnosing complex issues, maintaining hardware and software systems, and ensuring optimal user satisfaction. Candidates should have 2-4 years of relevant experience, strong knowledge of Windows and Mac platforms, and excellent problem-solving skills. Various certifications are preferred to enhance candidate qualifications.