Tier 2 IT Support Engineer – M365, Azure & Hybrid

Enconvo; Telford; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading IT service provider in Telford is seeking an IT Technical Support Engineer. The role involves delivering Tier 2 support for Microsoft 365, Azure AD, and on-prem environments, focusing on identity, device management, and troubleshooting networking issues. Candidates should have strong experience with Microsoft products and Active Directory management. This full-time position offers a competitive salary between £25,000 and £30,000, along with benefits such as healthcare, additional holidays, and Perkbox discounts.

Benefits

23 days’ holiday

Company funded healthcare

Access to Perkbox discounts

Qualifications

• Strong experience in supporting Microsoft 365, Azure AD, and Windows 10-11 environments.
• Hands-on knowledge of on-premises Active Directory and Exchange Server (2016/2019 preferred).
• Proficiency with Intune for device management, compliance policies, and app deployment.

Responsibilities

• Provide Tier 2 support across Microsoft 365 and manage Active Directory.
• Configure and oversee Azure AD focusing on security.
• Troubleshoot networking issues to ensure connectivity.

Skills

Microsoft 365 support

Azure AD

Windows 10-11 environments

Active Directory management

Intune proficiency

Problem-solving skills

PowerShell scripting

Education

Microsoft certifications (MS-900, MD-102, SC-900, AZ-104)

Tools

Intune

Kaseya

Job description

A leading IT service provider in Telford is seeking an IT Technical Support Engineer. The role involves delivering Tier 2 support for Microsoft 365, Azure AD, and on-prem environments, focusing on identity, device management, and troubleshooting networking issues. Candidates should have strong experience with Microsoft products and Active Directory management. This full-time position offers a competitive salary between £25,000 and £30,000, along with benefits such as healthcare, additional holidays, and Perkbox discounts.