Strategic Client Success Manager – Finance Markets

S&P Global, Inc.; Greater London; On-site; GBP 45,000 - GBP 60,000; Full time

Job summary

A global financial services provider located in London seeks a Customer Success professional to build strong client relationships and ensure high satisfaction rates. Candidates should possess a Bachelor's degree, 2+ years of related experience, and a solid understanding of financial markets. This role involves collaboration across teams to integrate client feedback, drive product adoption, and address raised issues proactively. Competitive benefits and a focus on career development are provided.

Benefits

Health care coverage

Generous time off

Access to learning resources

Company-matched student loan contribution

Family-friendly perks

Retail discounts

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of experience in Customer Success, Account Management, or a related customer-facing role.
• Business knowledge of Financial Markets and the Buy Side Industry.

Responsibilities

• Build and maintain strong, long-lasting relationships with clients.
• Work closely with Sales, Product, Contributor Relations, and Marketing teams.
• Drive adoption of products/services and seek opportunities for growth.

Skills

Client engagement

Cross-functional collaboration

Strong problem-solving skills

Excellent communication skills

Microsoft Office skills

CRM tools experience

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

HubSpot

Job description

A global financial services provider located in London seeks a Customer Success professional to build strong client relationships and ensure high satisfaction rates. Candidates should possess a Bachelor's degree, 2+ years of related experience, and a solid understanding of financial markets. This role involves collaboration across teams to integrate client feedback, drive product adoption, and address raised issues proactively. Competitive benefits and a focus on career development are provided.