Principal Customer Success Leader – FinTech, Hybrid London

SimCorp; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading provider of investment management solutions in Greater London seeks a Principal Customer Success Manager to build strategic partnerships with clients. This role emphasizes customer loyalty, renewal management, and enhancing adoption of solutions. Ideal candidates possess expertise in investment management technology and excellent communication skills. A hybrid working model is offered, allowing for flexibility, and professional development opportunities are available.

Benefits

Attractive salary

Bonus scheme

Pension

Flexible working hours

Professional development opportunities

Qualifications

• Solid understanding of Investment Management and Buy-side Technology.
• Experience in Customer Success Planning and Adoption Strategy.
• Fluent in English and able to maintain composure in difficult scenarios.

Responsibilities

• Co-create and execute account plans for clients.
• Lead strategic engagements and maintain high customer satisfaction.
• Define measurable KPIs aligned with client goals.

Skills

Customer Success Planning

Communication skills

Stakeholder management

Investment Management Technology

Problem resolution

Job description

A leading provider of investment management solutions in Greater London seeks a Principal Customer Success Manager to build strategic partnerships with clients. This role emphasizes customer loyalty, renewal management, and enhancing adoption of solutions. Ideal candidates possess expertise in investment management technology and excellent communication skills. A hybrid working model is offered, allowing for flexibility, and professional development opportunities are available.