Europe Customer Success Manager: Growth & Adoption

S&P Global, Inc.; Greater London; On-site; GBP 45,000 - GBP 65,000; Full time

Job summary

A leading financial services firm is seeking a Customer Success Manager in Greater London. This role is focused on enhancing the customer journey and managing client relationships to drive engagement and usage of analytical solutions. The ideal candidate will have a Bachelor’s degree and 1-3 years of experience in sales or account management. You'll develop proactive service initiatives, drive product adoption, and support clients in maximizing their experience with our solutions.

Benefits

Health care coverage

Generous time off

Access to resources for career growth

Competitive pay

Family-friendly perks

Qualifications

• 1-3 years of work experience, preferably in financial services or account management.
• Strong knowledge of CRM systems is advantageous.
• Experience in a consultative sales or client-facing role.

Responsibilities

• Develop proactive client contact initiatives in partnership with teams.
• Drive continuous service improvement for product adoption.
• Educate clients about product capabilities to boost usage.

Skills

Exceptional listening skills

Communication skills

Ability to work in teams

Proactive attitude

Education

Bachelor's degree (Finance, Economics preferred)

Tools

Salesforce

MS Office (Word, Excel, PowerPoint)

Job description

A leading financial services firm is seeking a Customer Success Manager in Greater London. This role is focused on enhancing the customer journey and managing client relationships to drive engagement and usage of analytical solutions. The ideal candidate will have a Bachelor’s degree and 1-3 years of experience in sales or account management. You'll develop proactive service initiatives, drive product adoption, and support clients in maximizing their experience with our solutions.