5-Star Customer Care Advisor

Gleeson Homes; Hessle; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading construction company is looking for a Customer Relations Advisor to ensure exceptional customer experiences in the United Kingdom, specifically in Hessle. In this role, you will support a 5-star customer service standard, manage customer complaints, and efficiently handle incoming enquiries. An ideal candidate will possess excellent communication skills and a strong background in customer service. Benefits include generous holiday entitlement, a bonus scheme, and development opportunities.

Benefits

Generous holiday entitlement of 26 days per annum

Discretionary Bonus Scheme

Company Pension Scheme

Private Medical Insurance Scheme

Life Assurance Scheme

High street discounts

Qualifications

• Experience working within a customer service role.
• Strong verbal and written communication skills.
• Extensive product and customer service experience preferred.

Responsibilities

• Support 5* customer service delivery.
• Administer and manage regional complaints.
• Respond to customer calls and emails efficiently.

Skills

Excellent customer relationship management skills

Excellent customer service communication skills

IT literate, especially in Microsoft packages

Collaborative team working skills

Understanding of build financial implications

Job description

A leading construction company is looking for a Customer Relations Advisor to ensure exceptional customer experiences in the United Kingdom, specifically in Hessle. In this role, you will support a 5-star customer service standard, manage customer complaints, and efficiently handle incoming enquiries. An ideal candidate will possess excellent communication skills and a strong background in customer service. Benefits include generous holiday entitlement, a bonus scheme, and development opportunities.