Regional Head of Customer Care - Five-Star Homeowner Experience

Gleeson Homes; Hessle; On-site; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading housebuilding company is seeking a passionate and experienced Regional Head of Customer Care to lead the customer care function. The role involves ensuring high-quality service delivery, overseeing post-completion operations, and fostering a customer-first culture through effective leadership. Ideal candidates will have leadership experience in customer care, excellent communication skills, and a data-driven approach to performance management. This is a full-time position located in Hessle, offering an excellent salary and benefits package.

Benefits

Excellent Salary and Benefits Package

Qualifications

• Leadership experience in customer care or service delivery in housebuilding.
• Strong understanding of post-completion processes and NHBC standards.
• Ability to develop high-performing teams and foster accountability.

Responsibilities

• Lead customer-first culture and drive five-star customer service.
• Monitor customer satisfaction and implement improvement initiatives.
• Oversee post-completion operations ensuring defects are resolved.

Skills

Leadership experience in customer care

Outstanding communication skills

Organisational skills

Collaborative mindset

Data-driven approach

Tools

CRM platforms

Microsoft Office

Job description

A leading housebuilding company is seeking a passionate and experienced Regional Head of Customer Care to lead the customer care function. The role involves ensuring high-quality service delivery, overseeing post-completion operations, and fostering a customer-first culture through effective leadership. Ideal candidates will have leadership experience in customer care, excellent communication skills, and a data-driven approach to performance management. This is a full-time position located in Hessle, offering an excellent salary and benefits package.