Regional Chief of Customer Care & Homeowner Experience

Wireshop; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading construction company in the UK is seeking a Regional Head of Customer Care to champion a five-star homeowner experience. This senior leadership position entails setting standards for customer excellence, leading a high-performing team, and ensuring excellent service delivery. The ideal candidate should have leadership experience in customer service, outstanding communication skills, and a collaborative mindset. Join a company focused on quality and care, and make meaningful improvements in customer experience.

Qualifications

• Strong understanding of post-completion processes, NHBC warranty standards.
• Proven ability to develop high-performing teams.
• Full UK driving licence and willingness to travel.

Responsibilities

• Lead customer-first culture and drive five-star customer service.
• Monitor customer satisfaction and implement improvement initiatives.
• Collaborate with internal teams for a seamless customer experience.

Skills

Leadership experience in customer care or service delivery

Outstanding communication skills

Excellent organisational skills

Collaborative mindset

Data-driven approach to performance management

Tools

CRM platforms

Microsoft Office

Job description

A leading construction company in the UK is seeking a Regional Head of Customer Care to champion a five-star homeowner experience. This senior leadership position entails setting standards for customer excellence, leading a high-performing team, and ensuring excellent service delivery. The ideal candidate should have leadership experience in customer service, outstanding communication skills, and a collaborative mindset. Join a company focused on quality and care, and make meaningful improvements in customer experience.