Regional Customer Care Lead for 5★ Experience

Gleeson Homes; Nottingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading homebuilder is seeking a Customer Relations Manager in Nottingham to enhance customer experiences, manage complaints, and lead a regional Customer Care team. This role involves championing the customer voice, resolving issues effectively, and ensuring operational excellence. Ideal candidates will have strong communication and customer relationship management skills, along with experience in the housebuilding sector. Opportunities for advancement into Customer Care Manager roles are available.

Qualifications

• Strong customer relationship management skills, both online and face-to-face.
• Excellent written and verbal communication abilities.
• Broad customer service experience, ideally within the housebuilding industry.

Responsibilities

• Lead, coach, and inspire the regional Customer Care team.
• Champion the customer journey, ensuring expectations are met.
• Oversee complaints and resolve issues efficiently.

Skills

Customer relationship management

Excellent communication

Conflict management

Stakeholder management

Solutions-focused mindset

Job description

A leading homebuilder is seeking a Customer Relations Manager in Nottingham to enhance customer experiences, manage complaints, and lead a regional Customer Care team. This role involves championing the customer voice, resolving issues effectively, and ensuring operational excellence. Ideal candidates will have strong communication and customer relationship management skills, along with experience in the housebuilding sector. Opportunities for advancement into Customer Care Manager roles are available.