Regional Head of Customer Care — Five-Star Homeowner Experience

Gleeson Homes; Sheffield; On-site; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading homebuilding company is seeking a Regional Head of Customer Care to lead the customer care function and ensure an exceptional homeowner experience. This senior role involves setting standards for service excellence, managing a high-performing team, and collaborating with various departments. The ideal candidate will have leadership experience in customer service, strong communication skills, and a data-driven approach. The role is based in Sheffield, United Kingdom, offering excellent salary and benefits.

Benefits

Excellent Salary and Benefits Package

Qualifications

• Leadership experience in customer care or service delivery, ideally within housebuilding or residential construction.
• Strong understanding of post-completion processes and customer service best practices.
• Proven ability to develop high-performing teams and foster accountability.

Responsibilities

• Lead the regional customer care function to champion a five-star homeowner experience.
• Drive customer service through inspirational leadership and team development.
• Ensure compliance with GDPR, Health & Safety, and Environmental policies.

Skills

Leadership experience

Outstanding communication skills

Organisational skills

Collaborative mindset

Data-driven approach

Proficiency in customer care systems

Tools

CRM platforms

Microsoft Office

Job description

A leading homebuilding company is seeking a Regional Head of Customer Care to lead the customer care function and ensure an exceptional homeowner experience. This senior role involves setting standards for service excellence, managing a high-performing team, and collaborating with various departments. The ideal candidate will have leadership experience in customer service, strong communication skills, and a data-driven approach. The role is based in Sheffield, United Kingdom, offering excellent salary and benefits.