French-Speaking Key Account Support Specialist

Applied Intuition Inc.; Belfast; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading technology company is seeking a knowledgeable support specialist to enhance services for key accounts in Belfast. The role demands exceptional technical support and customer service, with an emphasis on troubleshooting and client communication. Ideal candidates possess strong skills in bilingual communication (French & English) and have a background in hospitality. This position involves strategic interaction with product teams and opportunities for professional development. Flexible scheduling is a requirement to support clients effectively.

Benefits

Equity options

Parental leave

Health & wellness credit

Career development

Time off to volunteer

Qualifications

• Excellent verbal and written communication skills in French & English.
• Prior experience in the Hospitality industry.
• Extensive customer service experience in a technical support role.
• Strong computer skills and working knowledge of Mac OS.
• Proven troubleshooting skills in a senior support position.

Responsibilities

• Support Lightspeed's key accounts with technical support and customer service.
• Manage strategic escalations and technical resolutions.
• Document Key Account details and track issues.
• Engage with all key Lightspeed hospitality platforms.

Skills

Technical support

Customer service

Troubleshooting

Problem-solving

Communication skills

Job description

A leading technology company is seeking a knowledgeable support specialist to enhance services for key accounts in Belfast. The role demands exceptional technical support and customer service, with an emphasis on troubleshooting and client communication. Ideal candidates possess strong skills in bilingual communication (French & English) and have a background in hospitality. This position involves strategic interaction with product teams and opportunities for professional development. Flexible scheduling is a requirement to support clients effectively.