French-Speaking Technical Account Manager

Methodfi; Greater London; On-site; GBP 55,000 - GBP 75,000; Full time

Job summary

An innovative AI learning platform company is seeking a Technical Account Manager who will be responsible for building long-term customer partnerships and acting as a trusted technical advisor. The ideal candidate will have over 5 years of experience in technical troubleshooting within a SaaS environment, and must be bilingual in English and French. This role involves monitoring platform health, guiding customers through new features, and ensuring successful integration of the learning management system (LMS).

Benefits

Health benefits

Paid vacation days

Early finish on Fridays

Employee Resource Groups access

Qualifications

• 5+ years technical troubleshooting experience in a SaaS environment.
• Must speak fluent English and French, other European languages a plus.
• 2+ years enterprise or large-account management experience.
• Must have strong API knowledge.

Responsibilities

• Translate customer business goals into long-term technical strategies.
• Own the technical and product relationship for assigned accounts.
• Monitor platform health and usage trends.
• Identify and mitigate technical risks before they impact business value.

Skills

Technical troubleshooting

Strong communication skills

API knowledge

Fluent in English and French

Experience with iPaaS tools

Education

5+ years experience in SaaS

Experience with SQL or BI/data platforms

Job description

An innovative AI learning platform company is seeking a Technical Account Manager who will be responsible for building long-term customer partnerships and acting as a trusted technical advisor. The ideal candidate will have over 5 years of experience in technical troubleshooting within a SaaS environment, and must be bilingual in English and French. This role involves monitoring platform health, guiding customers through new features, and ensuring successful integration of the learning management system (LMS).