Strategic Key Account Support Specialist (London)

Applied Intuition Inc.; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A global technology firm is looking for a Customer Support Specialist in London to support key accounts with exceptional technical assistance. The ideal candidate should have excellent communication skills in French and English, with a strong background in customer service and the hospitality industry. Responsibilities include managing technical escalations and collaborating with Strategic Account Managers. The role offers various benefits and a chance to make a difference in customer satisfaction.

Benefits

Equity options

Parental leave

Health & wellness credit

Career development

Time off to volunteer

Qualifications

• Prior experience in the Hospitality industry.
• Ability to manage technical escalations of at-risk accounts.
• Flexibility in your schedule to work.

Responsibilities

• Support Lightspeed's key accounts with excellent technical support.
• Work closely with Strategic Account Managers.
• Manage strategic escalations end to end.

Skills

Excellent verbal and written communication skills in French & English

Extensive customer service experience in a technical support role

Strong problem-solving skills

Proven troubleshooting skills

Strong computer skills and working knowledge of Mac OS

Job description

A global technology firm is looking for a Customer Support Specialist in London to support key accounts with exceptional technical assistance. The ideal candidate should have excellent communication skills in French and English, with a strong background in customer service and the hospitality industry. Responsibilities include managing technical escalations and collaborating with Strategic Account Managers. The role offers various benefits and a chance to make a difference in customer satisfaction.