Golf Tech Customer Support Specialist

Optimumgolf; Guildford; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading golf technology company in Guildford is looking for a self-motivated Customer Support professional who is passionate about golf and technology. The role involves creating and updating support tickets from various communication channels predominantly via phone. You will assist in maintaining a demo environment and ensure software updates are communicated effectively. Ideal candidates should have strong customer service skills and a passion for the golfing industry.

Responsibilities

• Create support tickets from phone calls and emails.
• Update support tickets from webchat and email communications.
• Administer loan fleet communications for returns.
• Monitor software/hardware updates and inform relevant parties.

Skills

Passion for golf

Customer service

Phone communication

Job description

A leading golf technology company in Guildford is looking for a self-motivated Customer Support professional who is passionate about golf and technology. The role involves creating and updating support tickets from various communication channels predominantly via phone. You will assist in maintaining a demo environment and ensure software updates are communicated effectively. Ideal candidates should have strong customer service skills and a passion for the golfing industry.