Customer Operations Specialist — Data & Support

Once For All Limited; Basingstoke; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A growing SaaS company in Basingstoke is looking for a customer support specialist who excels in resolving issues and assisting suppliers. The role involves verifying documentation, managing customer queries through various channels, and providing solutions efficiently. Ideal candidates should have 1-2 years of relevant experience and strong organizational skills. The company offers a competitive benefits package including wellness funds, pension schemes, and generous holiday allowances.

Benefits

Wellness fund or Private Medical Insurance

Pension

Life Assurance x 3

25 days holiday plus 8 Bank Holidays

Ongoing professional development

Holiday purchase Scheme

Paid and unpaid volunteering days

Employee Assistance Programme

Company events

Eye care voucher

Free Tea, Coffee, and fruit

Qualifications

• 1-2 years’ experience in office administration or technical support.
• Ability to learn new systems quickly.
• Experience handling customer queries effectively.

Responsibilities

• Assess and verify supplier documents against set criteria.
• Support customers with queries effectively.
• Troubleshoot issues and provide solutions.
• Resolve customer queries on first contact where possible.

Skills

Customer-centric approach

Strong listening skills

Problem-solving skills

Attention to detail

Technical skills

Organizational skills

Job description

A growing SaaS company in Basingstoke is looking for a customer support specialist who excels in resolving issues and assisting suppliers. The role involves verifying documentation, managing customer queries through various channels, and providing solutions efficiently. Ideal candidates should have 1-2 years of relevant experience and strong organizational skills. The company offers a competitive benefits package including wellness funds, pension schemes, and generous holiday allowances.