Technical Support Specialist: Customer Solutions

Dubizzle Limited; Brighton; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A technology solutions company in Brighton seeks a customer support representative to provide technical support to UK customers. This role involves delivering accurate product support via various communication channels and troubleshooting installation issues. Ideal candidates will be passionate about customer service and eager to learn about diverse products. The team fosters collaboration and encourages applicants from all backgrounds to apply. This position offers a supportive work environment with several benefits.

Benefits

Social events and team activities

Private medical insurance

Carbon Neutral workplace

Modern offices with collaboration spaces

Discounted fitness memberships

Flexible holiday arrangements

Recognition as one of the Best Companies to Work for

Qualifications

• Passionate about providing first-class customer service.
• Willingness to learn about a diverse product range.

Responsibilities

• Deliver accurate technical product support via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot and resolve installation issues promptly.
• Collaborate with other teams to test new products or features.

Skills

Customer service passion

Technical communication

Job description

A technology solutions company in Brighton seeks a customer support representative to provide technical support to UK customers. This role involves delivering accurate product support via various communication channels and troubleshooting installation issues. Ideal candidates will be passionate about customer service and eager to learn about diverse products. The team fosters collaboration and encourages applicants from all backgrounds to apply. This position offers a supportive work environment with several benefits.