Travel Tech App Support Specialist - GDS & Booking

GRAY DAWES GROUP; Manchester; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading travel technology company in the UK seeks an experienced Application Support Analyst to provide expert technical support and ensure high-quality software delivery. Responsibilities include resolving complex application issues, managing incidents, and leading user acceptance testing. Ideal candidates have at least 2 years of experience, strong relational database knowledge, and an ability to think critically under pressure. This is a customer-centric role requiring excellent multitasking and collaboration skills.

Qualifications

• Minimum 2 years' experience in Application, Software or Product Support Role.
• Strong relational database experience.
• Ability to learn quickly through training.

Responsibilities

• Support achieving company SLAs and KPIs.
• Provide expert-level technical support.
• Investigate major incidents and recurring problems.
• Document incidents for future reference.
• Participate in user acceptance testing and quality assurance.
• Create knowledge base articles.
• Evaluate and escalate technical issues.
• Troubleshoot existing and future products.
• Project manage implementation of new products.
• Provide technical configuration of complex processes.

Skills

Relational databases

Technical support

Critical thinking

Team collaboration

Customer-centric approach

Education

IT-based qualifications such as GCSE, NVQ, Diploma, BTEC

Job description

A leading travel technology company in the UK seeks an experienced Application Support Analyst to provide expert technical support and ensure high-quality software delivery. Responsibilities include resolving complex application issues, managing incidents, and leading user acceptance testing. Ideal candidates have at least 2 years of experience, strong relational database knowledge, and an ability to think critically under pressure. This is a customer-centric role requiring excellent multitasking and collaboration skills.