Hybrid Operations Associate — Customer Success & Process Improvement

Raylo; Belfast; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A fast-growing tech company in Belfast is seeking Operations Associates to enhance customer experience. This role involves problem-solving and proactive engagement with customers, maintaining high standards of service. Successful candidates will collaborate with teams to improve processes while working in a hybrid model—4 days in the office and 1 day remote. The company champions a supportive culture focused on growth, well-being, and inclusivity.

Benefits

Stock options

Exclusive device lease

Hybrid working model

33 days off

L&D budget

Performance reviews

Family-first policies

Workplace nursery scheme

Perkbox membership

Quarterly socials

Qualifications

• Proactive mindset with a focus on improving customer experience.
• Strong empathy and communication abilities.
• Ability to analyze and make informed recommendations.

Responsibilities

• Serve as the first point of contact for new and existing customers.
• Assist customers and resolve issues swiftly.
• Develop and implement operational processes.

Skills

Problem-solving skills

Time management

Communication

Data-driven

Job description

A fast-growing tech company in Belfast is seeking Operations Associates to enhance customer experience. This role involves problem-solving and proactive engagement with customers, maintaining high standards of service. Successful candidates will collaborate with teams to improve processes while working in a hybrid model—4 days in the office and 1 day remote. The company champions a supportive culture focused on growth, well-being, and inclusivity.