Hybrid Customer Success Manager (Manchester)

Shield Safety Group; Manchester; Hybrid; GBP 26,000 - GBP 31,000; Full time

Job summary

A leading safety compliance consultancy is seeking a Customer Success Manager to enhance customer engagement and ensure service delivery. Responsabilities include managing client accounts post-onboarding, coordinating with internal teams, and tracking customer satisfaction metrics. Ideal candidates will have experience in customer success roles, particularly in SaaS environments, and a strong ability to manage multiple relationships effectively. The role is hybrid, allowing flexible work arrangements.

Benefits

25 days holiday plus bank holidays

Flexible working options

Employee Assistance Programme

Health Cash Plan

Clear progression opportunities

Qualifications

• Proven experience in customer-facing roles.
• Strong interpersonal and communication skills.
• Highly organised with effective relationship management.
• Problem-solving mindset with customer-first approach.
• Experience working with CRM systems and SaaS platforms.

Responsibilities

• Manage day-to-day customer operations and queries.
• Work with internal teams to ensure customer satisfaction.
• Monitor customer metrics and address issues proactively.
• Oversee onboarding handoffs and maintain customer information.
• Advocate for customers and share insights for service improvements.

Skills

Customer success

Account management

Operational coordination

Interpersonal skills

Problem-solving

CRM systems

Communication skills

Tools

HubSpot

Job description

A leading safety compliance consultancy is seeking a Customer Success Manager to enhance customer engagement and ensure service delivery. Responsabilities include managing client accounts post-onboarding, coordinating with internal teams, and tracking customer satisfaction metrics. Ideal candidates will have experience in customer success roles, particularly in SaaS environments, and a strong ability to manage multiple relationships effectively. The role is hybrid, allowing flexible work arrangements.