Broker Support Specialist – Service Excellence, Hybrid

LendInvest; Glasgow; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading FinTech platform in Glasgow seeks a Broker Support Advisor to provide exceptional support for intermediary partners. This role emphasizes service excellence over traditional sales, handling queries via phone and web chat. Candidates should have a strong customer service background, excellent attention to detail, and problem-solving skills. The position offers a hybrid working model, a competitive salary, and a comprehensive benefits package including private healthcare and professional development support.

Benefits

Competitive salary + company bonus scheme

Hybrid working policy

25 days holiday

Private healthcare

Enhanced parental leave

Matched pension contributions up to 4%

Critical illness cover

Employee Assistance Programme & Mental Health support

Life assurance

Regular performance reviews

Leadership training for managers

Support for attending conferences

Cycle to work scheme

Season ticket loan

Qualifications

• Strong background in customer service or sales support.
• Experience working in a regulated environment (Financial Services/Mortgages preferred).
• Previous experience working in a team environment.

Responsibilities

• Act as primary point of contact for broker queries via phone and web chat.
• Manage enquiries inbox for BTL, Resi, and Bridging products.
• Guide new brokers through registration processes and systems.
• Communicate with brokers, Business Development Managers, and Underwriters.

Skills

Customer service experience

Attention to detail

Problem-solving skills

Excellent communication

Education

Recognised mortgage market qualification (CeMAP)

Job description

A leading FinTech platform in Glasgow seeks a Broker Support Advisor to provide exceptional support for intermediary partners. This role emphasizes service excellence over traditional sales, handling queries via phone and web chat. Candidates should have a strong customer service background, excellent attention to detail, and problem-solving skills. The position offers a hybrid working model, a competitive salary, and a comprehensive benefits package including private healthcare and professional development support.