Senior Financial Support Advisor Arrears and Compliance

Everyday Loans Group; Glasgow; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A consumer finance company in Scotland is seeking a Senior Financial Support Advisor. You will help customers facing financial difficulties by creating tailored repayment plans. Responsibilities include effective communication across various channels, ensuring regulatory compliance, and demonstrating empathy in customer interactions. The role requires 2-5 years of experience in financial services and strong problem-solving skills. The company offers competitive benefits, a supportive workplace, and a commitment to employee satisfaction.

Benefits

Annual Bonus scheme

Private Healthcare

Life Assurance

Excellent company pension

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Techsave scheme

Qualifications

• 2-5 years of experience in collecting on financial services portfolios.
• Awareness of FCA regulations when helping customers in arrears.
• Excellent customer service and communication skills.

Responsibilities

• Communicate effectively to understand customers' financial situations.
• Design repayment plans while ensuring regulatory compliance.
• Deliver high-quality customer interactions focused on positive outcomes.

Skills

Empathy

Communication

Problem-solving

Negotiation

Attention to detail

Job description

A consumer finance company in Scotland is seeking a Senior Financial Support Advisor. You will help customers facing financial difficulties by creating tailored repayment plans. Responsibilities include effective communication across various channels, ensuring regulatory compliance, and demonstrating empathy in customer interactions. The role requires 2-5 years of experience in financial services and strong problem-solving skills. The company offers competitive benefits, a supportive workplace, and a commitment to employee satisfaction.