Senior Financial Support Advisor Arrears and Compliance

Everyday Loans Group; Sheffield; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A consumer finance leader is seeking a Senior Financial Support Advisor in Sheffield. You will provide financial support to customers facing difficulties, offering tailored solutions and maintaining compliance with regulatory expectations. The role involves effective communication and collaboration with clients, ensuring high empathy and quality service in a high-volume environment. Competitive salary and benefits are offered, including a comprehensive bonus scheme and private healthcare.

Benefits

Annual Bonus scheme

Private Healthcare

Life Assurance

Excellent company pension

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Techsave scheme

Qualifications

• 2-5 years of experience in collecting on financial services portfolios, including current and future arrears activity.
• Awareness and practical application of FCA regulations when helping customers in arrears.
• Evidence of portfolio management experience in consumer unsecured credit.

Responsibilities

• Communicate effectively with customers to agree sustainable repayment arrangements.
• Review income, expenditure, and affordability to identify support options.
• Collaborate with customers to design repayment plans.

Skills

Customer service

Negotiation

Empathy

Problem-solving

Job description

A consumer finance leader is seeking a Senior Financial Support Advisor in Sheffield. You will provide financial support to customers facing difficulties, offering tailored solutions and maintaining compliance with regulatory expectations. The role involves effective communication and collaboration with clients, ensuring high empathy and quality service in a high-volume environment. Competitive salary and benefits are offered, including a comprehensive bonus scheme and private healthcare.