Senior Financial Support Advisor Arrears and Compliance

Everyday Loans Group; Bourne End; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Senior Financial Support Advisor to assist customers facing financial difficulties. The role involves communicating through various channels to develop tailored repayment plans while ensuring regulatory compliance. Ideal candidates will have 2-5 years of experience in financial services and exceptional customer service skills. The position offers a competitive salary along with generous benefits like annual bonuses, private healthcare, and a supportive work culture.

Benefits

Annual Bonus scheme

Private Healthcare for you and your partner

Life Assurance

Excellent company pension

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Techsave scheme

Qualifications

• 2-5 years of experience in financial services, particularly in arrears management.
• Strong understanding of FCA regulations related to customer arrears.
• Proven ability to manage high-volume customer interactions effectively.

Responsibilities

• Communicate effectively with customers to design sustainable repayment plans.
• Maintain compliance with regulatory standards while assisting customers.
• Mentor junior advisors and contribute positively to team culture.

Skills

Empathy

Communication

Negotiation

Problem-solving

Attention to detail

Tools

CRM systems

Job description

A leading financial services provider in the UK is seeking a Senior Financial Support Advisor to assist customers facing financial difficulties. The role involves communicating through various channels to develop tailored repayment plans while ensuring regulatory compliance. Ideal candidates will have 2-5 years of experience in financial services and exceptional customer service skills. The position offers a competitive salary along with generous benefits like annual bonuses, private healthcare, and a supportive work culture.