Senior Arrears & Financial Support Advisor

Everyday Loans Group; Coventry; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading financial services provider in the UK is looking for a Senior Financial Support Advisor to assist customers facing financial difficulties. Your role includes delivering fair and tailored solutions while ensuring compliance with regulations. You will manage customer relationships through multiple communication channels, focusing on empathetic, professional interactions. This position offers a competitive salary and benefits including a bonus scheme, healthcare, and a generous pension plan.

Benefits

Annual Bonus scheme

Private Healthcare

Life Assurance

Pension contribution

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Qualifications

• 2-5 years of experience in collecting on financial services portfolios.
• Understanding of FCA regulations and frameworks used in collection activity.
• Proven ability to work in a high-volume contact centre environment.

Responsibilities

• Communicate effectively with customers to understand their financial situations.
• Work collaboratively with customers to design repayment plans.
• Deliver high-quality customer interactions and apply sound judgment in decisions.

Skills

Empathy

Excellent communication

Negotiation

Problem-solving

Attention to detail

Customer service

Job description

A leading financial services provider in the UK is looking for a Senior Financial Support Advisor to assist customers facing financial difficulties. Your role includes delivering fair and tailored solutions while ensuring compliance with regulations. You will manage customer relationships through multiple communication channels, focusing on empathetic, professional interactions. This position offers a competitive salary and benefits including a bonus scheme, healthcare, and a generous pension plan.