Senior Financial Support Advisor Arrears and Compliance

Everyday Loans Group; Bourne End; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A financial services provider in the UK seeks a Senior Financial Support Advisor to assist customers in financial distress. The role involves effective communication to design tailored solutions while ensuring compliance with FCA regulations. The ideal candidate will have 2-5 years in arrears management and a strong emphasis on empathy and professionalism. A competitive salary and benefits, including healthcare and an annual bonus scheme, are offered.

Benefits

Annual Bonus scheme

Private Healthcare

Life Assurance

Excellent company pension

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Techsave scheme

Qualifications

• 2-5 years of experience in collecting on financial services portfolios, including arrears.
• Awareness and practical application of FCA regulations.
• Experience in high-volume contact centre environments.

Responsibilities

• Communicate with customers to understand their financial situation.
• Design repayment plans with customers while maintaining compliance.
• Deliver high-quality customer interactions focusing on empathy.

Skills

Empathy

Communication

Negotiation

Problem-solving

Attention to detail

Customer service

Job description

A financial services provider in the UK seeks a Senior Financial Support Advisor to assist customers in financial distress. The role involves effective communication to design tailored solutions while ensuring compliance with FCA regulations. The ideal candidate will have 2-5 years in arrears management and a strong emphasis on empathy and professionalism. A competitive salary and benefits, including healthcare and an annual bonus scheme, are offered.