Customer Experience Specialist: Build Empathy in Debt Solutions

InDebted USA, Inc.; United Kingdom; On-site; GBP 24,000 - GBP 30,000; Full time

Job summary

A leading financial services organization in the UK is seeking a Customer Experience Specialist to deliver exceptional support to customers resolving past due accounts. Responsibilities include negotiating effectively via various communication channels, assisting customers with tailored repayment plans, and ensuring regulatory compliance. The ideal candidate is self-motivated, resourceful, and possesses exceptional communication skills. This role offers an opportunity to contribute positively to the debt recovery process and work in a fast-paced environment.

Qualifications

• Experience in a multi-communication contact centre.
• Proven ability to manage multiple customer interactions simultaneously across digital channels.
• High proficiency with web-based tools and systems for customer interaction and documentation.

Responsibilities

• Negotiate and interact effectively with customers via email, SMS and live chat.
• Assist customers in creating and committing to repayment plans.
• Ensure compliance with all relevant laws and regulations.
• Participate in ongoing training to enhance skills.

Skills

Exceptional written communication skills

Problem-solving

Critical-thinking

Self-motivation

Resourcefulness

Reliability

Adaptability

Tools

Web-based tools for customer interaction

Job description

A leading financial services organization in the UK is seeking a Customer Experience Specialist to deliver exceptional support to customers resolving past due accounts. Responsibilities include negotiating effectively via various communication channels, assisting customers with tailored repayment plans, and ensuring regulatory compliance. The ideal candidate is self-motivated, resourceful, and possesses exceptional communication skills. This role offers an opportunity to contribute positively to the debt recovery process and work in a fast-paced environment.