Store Operations Lead – Convenience

Sainsbury's Supermarkets Ltd; Glasgow; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A major UK retailer in Glasgow is seeking a Customer and Trading Manager to oversee daily store operations. Responsibilities include managing a team, delivering exceptional customer service, and ensuring all operational tasks are completed efficiently. The ideal candidate will have prior line management experience in a fast-paced retail environment and a strong focus on KPIs. Competitive salary alongside various benefits including discounts, bonuses, and support for personal development.

Benefits

10% discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Previous experience in line management roles.
• Ability to deliver excellent customer service.
• Capable of managing performance and employee relations issues.
• Experience in operational store management.

Responsibilities

• Manage the store operations effectively on a daily basis.
• Lead a team and ensure efficient customer service.
• Handle performance management and scheduling.
• Support other stores when necessary.

Skills

Line management in fast-paced environment

Customer service excellence

KPI delivery

Employee relations management

Operational leadership

Job description

A major UK retailer in Glasgow is seeking a Customer and Trading Manager to oversee daily store operations. Responsibilities include managing a team, delivering exceptional customer service, and ensuring all operational tasks are completed efficiently. The ideal candidate will have prior line management experience in a fast-paced retail environment and a strong focus on KPIs. Competitive salary alongside various benefits including discounts, bonuses, and support for personal development.