Store Operations Leader – Customer & Trading

Sainsbury's Supermarkets Ltd; Glasgow; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading supermarket chain is seeking a Customer and Trading Manager for their Glasgow location. The role requires strong leadership in both customer service and team management, ensuring smooth daily operations in a fast-paced environment. Candidates should have previous management experience, a focus on performance indicators, and demonstrated success in customer engagement. The position offers competitive pay starting from £30,450, alongside a range of benefits including a discount card and annual bonus scheme.

Benefits

10% discount card after four weeks

Annual bonus based on performance

Free food and beverages for colleagues

Generous holiday entitlement

Pension contributions matched up to 7.5%

Sainsbury’s share scheme at discounted rates

Wellbeing support and counseling

Cycle to Work scheme for new bike hire

Special offers on gyms and retail vouchers

Qualifications

• Previous line management in a fast-paced environment.
• Ability to deliver outstanding customer service and guide a team.
• Experience in managing performance and disciplinary processes.
• Successful track record in meeting performance indicators.

Responsibilities

• Drive store operations daily, ensuring efficiency and safety.
• Manage and motivate a small team to achieve store goals.
• Take accountability for full store management when required.
• Support other stores as part of a network if necessary.

Skills

Line management experience

Customer service orientation

KPI delivery

Operational leadership

Employee relations management

Job description

A leading supermarket chain is seeking a Customer and Trading Manager for their Glasgow location. The role requires strong leadership in both customer service and team management, ensuring smooth daily operations in a fast-paced environment. Candidates should have previous management experience, a focus on performance indicators, and demonstrated success in customer engagement. The position offers competitive pay starting from £30,450, alongside a range of benefits including a discount card and annual bonus scheme.