Customer Care Coordinator — Grow Your Career, Homebuilding

Holland & Barrett; Malmesbury, West Midlands, Lower Upham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading housebuilding company in the UK is seeking a Customer Care Coordinator in Malmesbury. The successful candidate will provide effective support to homeowners and manage communications regarding property defects. You must possess customer care experience and excellent communication skills. The role involves coordinating with various departments and ensuring compliance with policies. The company offers competitive benefits including health care and a contributory pension.

Benefits

Health Care

Life Cover

Contributory Pension

Bonus

Employee Benefits Platform

Qualifications

• Previous Customer Care experience within a fast-paced environment.
• Experience within housing or construction is desired but not essential.
• Must have excellent communication skills.
• Able to remain calm in pressurized situations.

Responsibilities

• Provide effective support to homeowners.
• Ensure communications regarding defects are handled professionally.
• Work closely with other departments.
• Respond to incoming communications from homeowners.
• Issue work orders to maintenance operatives.
• Ensure compliance with company HS&E Policy.

Skills

Previous Customer Care experience

Excellent communication skills

Attention to detail

Proactive problem solving skills

IT literate (Word, Excel, Outlook)

Tools

COINS

Job description

A leading housebuilding company in the UK is seeking a Customer Care Coordinator in Malmesbury. The successful candidate will provide effective support to homeowners and manage communications regarding property defects. You must possess customer care experience and excellent communication skills. The role involves coordinating with various departments and ensuring compliance with policies. The company offers competitive benefits including health care and a contributory pension.