Resident Support & Issue Resolution Specialist

Taylor Wimpey; Hook; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading homebuilder in the UK is looking for a Customer Support Coordinator to manage customer issues post-home delivery. The role involves taking ownership of complaints, ensuring timely resolutions, and maintaining clear communication with customers. Ideal candidates will have strong interpersonal skills, with a proven ability to work independently and collaboratively. Experience in a customer service environment, especially within the housebuilding industry, is preferred. Join a supportive and inclusive team dedicated to making a positive difference in the community.

Benefits

Excellent retail discounts

Company funded life insurance

Private healthcare

Access to a quality pension scheme

Discounted house purchase scheme

Professional training and development programs

Qualifications

• Previous experience in a fast-paced Customer Service environment.
• Proven ability to work collaboratively and independently.
• Experience in the housebuilding industry is preferred.

Responsibilities

• Take ownership of customer issues and manage resolution.
• Engage professionally with customers to understand and resolve problems.
• Ensure timely communications with customers about their issues.

Skills

Strong interpersonal skills

Relationship building

Ability to work independently

Calmness in challenging situations

Problem-solving initiative

Job description

A leading homebuilder in the UK is looking for a Customer Support Coordinator to manage customer issues post-home delivery. The role involves taking ownership of complaints, ensuring timely resolutions, and maintaining clear communication with customers. Ideal candidates will have strong interpersonal skills, with a proven ability to work independently and collaboratively. Experience in a customer service environment, especially within the housebuilding industry, is preferred. Join a supportive and inclusive team dedicated to making a positive difference in the community.